FAQ

Do you ship to the United States?

Yes. We ship to the United States, France, the European Union, and a number of other international destinations. Shipping rates and delivery times are shown at checkout based on your address.

How long does shipping take?

Orders are processed within 1-2 business days. Delivery to France typically takes 1-5 business days depending on the option you choose. Delivery to the United States and other international destinations typically takes a few extra days after processing, depending on your location and customs processing.

Will I have to pay customs fees or import duties?

Orders shipped outside of France may be subject to import duties or taxes charged by your country. These charges, if any, are the responsibility of the customer and are not included in the item price or shipping cost.

What is your return policy?

We want you to be happy with your order. Please see our Refund Policy for full details on returns, exchanges, and refund timelines.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

How do I contact you?

You can reach us any time at paktrek@protonmail.com, or through our Contact page. We do our best to respond within 1-2 business days.

What payment methods do you accept?

We accept the secure payment methods shown at checkout, which vary by destination country.

Do you offer international warranties or support?

Yes, our products are covered by the legal warranties applicable in your country of residence.