FAQ

Do you ship to the United States?

Yes. We ship to the United States, France, the European Union, and many other international destinations. Shipping costs and delivery times are shown at checkout based on your address.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery within France generally takes 1 to 5 business days depending on the shipping option chosen. Delivery to the United States and other international destinations generally takes a few extra days after processing, depending on your location and customs clearance times.

Will I have to pay customs fees or import duties?

Orders shipped outside of France may be subject to customs duties or import taxes charged by your country. These fees, if applicable, are the customer's responsibility and are not included in the item price or shipping cost.

What is your return policy?

We want you to be completely satisfied with your order. Please see our refund policy for full details on returns, exchanges, and refund timelines.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number.

How can I contact you?

You can reach us anytime by email at paktrek@protonmail.com or via our Contact page. We aim to respond within 1–2 business days.

What payment methods do you accept?

We accept the secure payment methods shown at checkout, which vary by destination country.

Do you offer warranties or international support?

Yes, our products are covered by the legal warranties applicable in your country of residence.